ift Certificates
FAQ 's
Q. How does your service work?
A. After you call, we will send 2 uniformed drivers to your location. One will drive you home in the comfort of your own car. The other will follow you to your destination, drop you and your car off, and leave. It's that simple!
Q. Is it safe?
A. Yes, all of our drivers have had a complete DMV and criminal background check before they are hired. All drivers are trained through defensive driving and our own safety protocols. Our drivers work in pairs so that the two are in sight of each other throughout the transport. This is for your safety as well as theirs.
Q. Can I use the service without a reservation?
A. Yes. However, we prefer, and strongly recommend, you have a reservation several hours before you need a ride. You can always change the time, but the reservation ensures that we will set aside a team of drivers to be ready for you at the time scheduled or close to the time you wish to reschedule.
Q. Will my employer know if I use your service?
A. No, people that use Designated Drivers Across America Long Island remain completely confidential.
Q. What if I want to go somewhere else before I go home?
A. We will only transport you home or to a place of accommodation. We will not take you to another bar or restaurant.
Q. What if I have friends riding with me?
A. We will transport as many people as can be safely seated in the car with our driver. They must all have a seatbelt, plus one for our driver; and we will make additional drop offs if in same general direction. All extra stops are $7 each.
Q. Do you offer memberships to corporations or special corporate rates?
A. Yes, and if you are intrested, please call (631) 525-2434 for details.
Q. If there is an accident in my car am I covered?
A. Yes, In New York State your insurance is the primary coverage. Designated Drivers Across America carries it's own policy as well.
Q. What if I don’t have a car?
A. We will offer to call a cab for you.
Q. How do I pay for the service and do I tip the driver?
A. Typically, our members prefer to charge their service to the credit card on file. If you are a non-member, we will ask you for a credit card number upon booking your reservation. We can charge your card, or you can simply pay cash. Drivers do appreciate tips, and they are suggested.
